RingCentral Reimagines the Business Phone System with Real-Time AI

Enterprise Connect 2024 in Orlando, RingCentral, Inc, a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced new transformative AI for its rebranded flagship solution, RingEX. By infusing RingSense™ AI across its secure, reliable platform, RingCentral is empowering every employee in an organization, from customer service to sales and marketing, with personalized and context-aware interactions that make every conversation smarter and everyday work more efficient. As part of the announcement, RingCentral is delivering the following:

• Replacing RingCentral MVP^®, new RingEX™ with RingSense AI provides intelligence across phone calls, SMS, meetings, and messaging, including real-time call notes, messaging recap, and generative AI search across conversations.
• Purpose-built AI that enhances personal productivity and business collaboration, broadly infused across RingCentral’s suite, including RingEX™, RingCX™, RingSense for Sales, and RingCentral Events™, to boost efficiency and teamwork in every interaction.

With RingSense AI now embedded in RingEX, customers have a personal AI assistant to supercharge their productivity and transform everyday conversations into actionable insights. RingEX with RingSense AI reinvents the phone experience altogether, saving employees time on tedious manual tasks, while enabling them to optimize workflows and focus on more creative or strategic parts of their interactions. “AI brings a shift from unifying communication modes and functionality to merging employee and customer experiences, and it’s exciting,” said Vlad Shmunis, Founder, Chairman, and CEO, RingCentral. “Building on our battle-tested, mission critical platform, we are delivering AI that is purpose-built for specific use cases to drive tangible value – from enhancing everyday productivity to driving interaction efficiencies. RingSense AI unlocks data-rich conversations across phone calls, messaging, video meetings, and contact center interactions to deliver actionable insights that inform more intelligent workflows.” Also Read: DevRev announces the world’s first Support and Product CRM with Customizable LLMs and In-Browser… RingSense AI for RingEX Unlike other solutions on the market that only offer AI for video and messaging, RingCentral is among the first to have a complete AI-infused offering across message, video, and phone. RingSense AI capabilities for RingEX include:

• Real-time note-taking: Powers phone conversations with a personal AI assistant for real time note-taking, capture of outstanding questions, and action items.

• Powerful conversation intelligence: Delivers AI-generated distilled summaries, notes, action items, and recording highlights. Captures context of conversations, making engagements more personalized.

• Unread message recap: Provides AI-generated summaries of missed team messages in group chats for quick catch-up.

• AI writer and translator for messages: Writes polished chat messages, keeping the context of conversations, in the style and length users prefer. Accurately translates messages in Spanish, French, German, Chinese, or English.

• Generative AI search: Uses AI to search for information from conversations across phone, SMS, and voicemails – with AI search in email, meetings, and chat coming soon.

“Historically, voice-driven data has been largely inaccessible at scale,” said Jim Lundy, Founder and CEO, Aragon Research. “With RingSense AI, RingCentral is unlocking that data into key insights and action items. The ability for RingSense AI to create notes in real-time, interpret complex conversations, and dynamically automate action items on behalf of a user, all from a single, consistent user experience embedded directly within RingEX, is what makes this solution unique.” SOURCE: Businesswire