Karen Russillo Joins Qualtrics as VP of Corporate Operations

Karen Russillo has joined Qualtrics as Vice President of Corporate Operations, taking on a senior role focused on corporate operations as the enterprise technology landscape continues to evolve.

Russillo’s appointment brings experience in operations and business leadership to Qualtrics. In her new role, she will support corporate operations and work across functions that are important to the company’s broader organizational activities.

Corporate operations roles have become increasingly important as technology companies scale across markets, products, and teams. Leaders in these positions often work across business functions, helping improve coordination, operational processes, and organizational execution.

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Russillo’s move comes as businesses are also placing greater emphasis on customer experience, employee experience, and the use of data to inform business decisions. Qualtrics operates in a market where organizations increasingly use experience data to understand customers and employees and identify areas for improvement.

The appointment also comes at a time when enterprise technology companies are adapting to changes driven by artificial intelligence, automation, and evolving customer expectations. These shifts are influencing not only products and services but also the internal processes and operating models companies use to support growth.

For corporate operations leaders, this environment requires coordination across technology, people, finance, strategy, and other business functions. As organizations adopt more technology and operate across increasingly complex structures, operational leadership can play an important role in maintaining alignment and execution.

Russillo’s appointment adds another senior executive to Qualtrics’ leadership team and highlights the continued importance of operational expertise within enterprise software companies.

Her role will place her within an organization navigating changes across experience management, enterprise technology, data, and AI. These developments are creating new opportunities while also requiring companies to reconsider how they structure teams and processes.

For the broader MarTech and enterprise technology ecosystem, Russillo’s move reflects the expanding scope of corporate operations leadership and its role in supporting organizations as technology, customer expectations, and business models continue to change.