ServiceNow Appoints Cheryl Sanclemente as Chief Communications Officer

ServiceNow has appointed Cheryl Sanclemente as Chief Communications Officer, bringing an experienced technology communications leader into the company's leadership team. Sanclemente announced her appointment by highlighting the company's ambitions and the opportunities emerging as artificial intelligence reshapes enterprise software.

Sanclemente joins ServiceNow after working at Google Cloud, where she collaborated with Jane Hynes and Thomas Kurian. In her announcement, she expressed gratitude for her experience at Google Cloud and acknowledged Simon Mouyal and Bill McDermott for their confidence in her new role.

Her appointment comes at a time when communications is becoming increasingly important to technology companies navigating AI adoption and business transformation. Organizations are under growing pressure to explain their strategies, build stakeholder trust, and communicate how emerging technologies affect customers, employees, and business operations.

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Sanclemente noted that corporate communications has evolved beyond simply telling a company's story and is increasingly contributing to business strategy. Her perspective reflects a broader shift in the technology sector, where communications leaders help organizations establish their market positioning and explain complex technological developments to diverse audiences.

At ServiceNow, Sanclemente will take on the communications leadership role as the company pursues its ambition to become a defining enterprise software provider. The growing influence of AI across business workflows and enterprise operations adds further significance to how technology companies communicate their direction and impact.

The appointment marks a new chapter for Sanclemente and adds communications leadership experience to ServiceNow as the enterprise technology sector continues to evolve.