Dialpad and Glean Connect Customer Conversations With Enterprise Knowledge

Dialpad has introduced a new integration with Glean that connects customer conversation intelligence with enterprise knowledge, helping organizations turn interactions across sales, support, and service into more actionable insights. The integration brings together information captured from customer calls, meetings, and digital conversations across voice and text, including interactions handled by both human employees and AI agents, with Glean’s enterprise knowledge base of documents, systems, and workflows. This allows teams to access richer customer context, identify relevant next steps, and act on insights through employees or automated workflows. 

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The integration will help facilitate use cases such as getting sales teams ready for customer engagements, giving them call assist in real time with appropriate information, facilitating effective follow-ups after calls, quality assurance and forecasting visibility. The integration hopes to eliminate information silos by helping enterprises discover customer conversation data that is embedded in their business knowledge systems. Dialpad has even partnered with the Glean Partner Network, a development that signifies how integrated AI solutions are playing an important part in helping businesses integrate conversational data, enterprise knowledge, and automation in order to make decisions.

Read More: Dialpad and Glean Connect Customer Conversation Insights