AskNicely Launches Claude Connector, Bringing Live Customer Feedback Directly Into Claude
AskNicely, the customer experience platform, announced the launch of the AskNicely Claude Connector, giving teams direct access to their AskNicely data from within Claude, Anthropic's AI assistant.
The connector brings CSAT, NPS and review data into the same conversation as a company's other systems. Instead of feedback sitting in its own dashboard, teams can now query it alongside product, support and operational data - surfacing correlations and trends that no single report would show on its own, including issues no one was actively looking for.
The AskNicely Claude Connector is powered by Ask NiceAI® and available exclusively to customers with the NiceAI® add-on. It is the newest way AskNicely is extending agentic AI beyond its own platform, putting live feedback data wherever decisions actually get made.
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"Feedback shouldn't live in a silo that only gets opened when someone remembers to ask for a report," said AskNicely CEO Tony Ward. "With the Claude Connector, customer sentiment is right there next to the rest of the business data, in the moment a decision is being made - even live in a meeting."
What the Connector Does
- Answers in minutes not days - What used to take a request, a manual data pull and rounds of back-and-forth is now a query anyone can run - and rerun - on demand.
- Feedback in context - Customer sentiment sits alongside the rest of a company's data in Claude, informing decisions as they happen.
- Synthesis across systems - Teams can connect AskNicely data with other sources to find trends across the whole customer experience, not just within one report.
- Self-service for the whole organization - Non-technical teams get direct access to feedback data without routing through an analyst or data team.
- Built on NiceAI® - The connector is exclusive to the NiceAI add-on, extending its value from inside AskNicely to wherever teams already work.
SOURCE: GlobeNewswire
