UserTesting Names Darren Ong as Regional Sales Director

UserTesting has named Darren Ong as Regional Sales Director, adding a new sales leadership role as the company continues to build its presence across regional markets.

Ong shared his move to UserTesting, marking a new step in his sales career with the customer experience and human insights technology company. In his new role, he will focus on regional sales activities and customer relationships as UserTesting continues to serve organizations across its global markets.

UserTesting provides a platform that enables Product, Marketing, Digital, and Customer Experience teams to gather feedback and human insights to support decisions around products, services, and customer experiences. The company combines participant feedback, video-based research, and AI-powered analysis as part of its platform.

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The appointment comes as customer experience technology continues to place greater emphasis on combining quantitative data with direct feedback from customers. For sales organizations operating in this market, regional leadership can play a role in developing customer relationships, understanding local business requirements, and connecting organizations with experience research capabilities.

UserTesting has maintained a regional sales structure across markets including North America, EMEA, and Asia Pacific. In 2024, the company appointed dedicated general managers for North America and EMEA and a regional vice president for Asia Pacific as part of its global sales organization.

Ong’s appointment adds to this regional focus and places him within UserTesting’s broader sales organization. His role will be relevant to the company’s engagement with businesses looking to incorporate customer feedback and human insights into product, marketing, digital, and CX decisions.

The move also reflects the broader shift toward customer insight platforms that connect research with business and marketing workflows, giving sales teams another area in which to engage organizations evaluating customer experience and research technologies.