NICE to Acquire Cognigy to Elevate AI‑First Customer Experience

NICE has announced its intent to acquire Cognigy, a leading provider of conversational and agentic AI. The acquisition aims to accelerate the evolution of NICE’s CXone platform by integrating Cognigy’s advanced AI capabilities, including support for AI agents across voice and digital channels in more than 100 languages. This strategic move will enhance NICE’s ability to deliver seamless, end-to-end AI-powered customer experiences by automating interactions, improving self-service, and optimizing agent-assisted engagements.

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Cognigy brings strong enterprise adoption, serving global brands across industries such as telecommunications, banking, and healthcare, and is projected to contribute significantly to ARR growth. This acquisition further solidifies NICE’s position as a leader in AI-first customer experience solutions, providing enterprises with a unified, scalable platform that enhances efficiency, customer satisfaction, and operational agility across the customer journey.

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